Terms and Conditions

TERMS & CONDITIONS

CANCELLATION POLICY

Day Scenic Flights / Tours:

Within 24 hours or less of departure: NON-REFUNDABLE

24 hours to 7 days prior to departure: 20% administration fee will be charged per booking

Overnight Tour Packages:

Within 7 days or less of departure: NON-REFUNDABLE

8 days to 14 days prior to departure: 50% of booking will be retained

15 days to 30 days prior to departure: 20% of booking will be retained

Cancellations must be advised in writing.

COVID POLICY

Our Standard cancellation policy remains in place, however, if guests are unable to travel due to Government border closures or travel restrictions, that restrict the client from entering the Kimberley, at the time of travel, we will offer to amend the travel dates, with payments held in credit or cancel without fee.

We strongly recommend that all customers take out travel insurance. In the event of a tour being cancelled by us, customers will be entitled to a full refund without penalty.

CHILD AGE / INFANT POLICY | Infants are classified as 0-2 years and may travel free of charge on their parent’s lap. Please note that only one infant may travel per aircraft. Children are classified as 3-12 years of age inclusive and must be accompanied by an adult on tours. Child car seats are not provided on the tour bus.

PAYMENT CONDITIONS | To confirm your reservation, full payment must be made, unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via credit card, bank deposit or cash. AMEX cards will attract a 2% surcharge.

MINIMUM NUMBERS | A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger. All overnight accommodation package rates are Twin Share, Single Supplement prices are available.

CHECK IN TIME | Passengers must be at the tour departure point 30 minutes prior to scheduled departure time.

PICK UP/ DROP OFF | Complimentary pick up/drop offs are available for Brochure Scenic Flights/Tours which depart Kununurra with Aviair. Pick up will be 45 minutes prior to flight departure and available from all Hotel, Motels and Caravan Parks within Kununurra Township. Please advise at the time of booking if you require a pick up or call Aviair office directly on (08) 9166 9300, no later than 3pm the day prior to departure.

COMMENTARY | All scenic flights and tours include personalised commentary by the pilot / tour guide. All tours and safety briefings are conducted in English.

FITNESS LEVEL AND MEDICAL CONDITIONS | Please advise us no later than the day prior to departure if you have any medical conditions which may affect you completing the guided walks.
Please make yourself aware of fitness levels required to complete the walks, this is available on our website www.bbgt.com.au under each tour option.

The tour guide on the day has the right to refuse a passenger to join the guided walk if they do not deem them fit and able to do the selected walk. Please call our reservation staff to discuss fitness levels and walk difficulties if you have any concerns.

SEAT WEIGHT LIMIT | The maximum seat weight limit on the Robinson R44 & R66 helicopter is 136kg. The maximum seat weight limit on the GA8 Airvan aeroplane is 132kg. Please check with Reservations which aircraft is running on the day of the tour.

CUSTOMER WEIGHT | Customer and approximate hand baggage weights must be provided to us at time of booking. All customers and baggage will be weighed prior to tour departure for safety and operational reasons. The airline reserves the right to deny carriage to customers who provide weight information that is inaccurate by more than 15% in which case any fare paid will be forfeit.

GOVERNMENT CHARGES | Our prices are fully inclusive of all government, environmental and airport levies.

VALIDITY OF RATES | Prices quoted are subject to change and are in Australian dollars (AU$).

DISABLED PASSENGERS | Please advise the level of assistance required with a minimum of 48 hours prior to departure time. Staff are not permitted to lift any passengers.

PERSONAL ITEMS | All care is taken but no liability is accepted for damage to personal items. Prior to leaving the bus, plane or cabin, customers should ensure they have all personal belongings with them. For lost property enquiries please contact our head office in Kununurra on (08) 9168 2213.

CAMERAS – HELICOPTER FLIGHTS | Cameras and phones must have a lanyard / wrist strap. Tablets and iPads are not permitted onboard.

SEASONALITY | Our tours operate from April to September. The start and end of the scheduled season may vary.

LUGGAGE RESTRICTIONS |

DAY TOURS
Maximum 5kg hand luggage permitted. We recommend bringing a hat, camera, refillable water bottle, sunscreen, sunglasses and wearing sturdy walking shoes (no leather soles), light cotton & sun protective clothing.
OVERNIGHT PACKAGES
Maximum 8kg per person allowed – preferably a soft carry bag consisting of a hat, sunscreen, sunglasses, sturdy walking shoes (no leather soles), camera & charger, sun protective clothing, warm clothing for the cool nights (May-August), swimwear for the pool, additional toiletries and personal items, insect repellant, small pocket torch and refillable water bottle.

FUEL SURCHARGE | In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement and will be additionally advised at the time of booking confirmation.

NATIONAL PARK FEES | National Park Fees are included in all Bungle Bungle Guided Tour packages.

Fly/Drive License Fees: $33.00 per Adult and $16.50 per Child

Park Camping Fees: $17.60 per Adult and $8.80 per Child

(fees subject to change without notice)

Self-driving Guests are required to pay Entry fees on arrival into the National Park at the Visitor Information Centre. Please see the fee schedule on www.dpaw.wa.gov.au

ITINERARIES | Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as the nature of the terrain, unseasonable weather, national park area closures and so on, travelling conditions may be affected and therefore, make it necessary to alter touring with little or no notice.

CUSTOMER INFORMATION & PRIVACY | We require customer information for all reservations that we accept, including full passenger name, passenger weight, contact telephone number, and email address. Passenger information will be retained by us in accordance with our Privacy Policy which may be viewed on our Privacy Policy page on our website. We require passenger contact information to allow us to make contact with passengers in the event of occurrences including but not limited to adverse weather conditions, on the rare occasion that a tour time may be rescheduled, or in the event that personal property has been left behind after a tour.
For more information please visit our website www.bbgt.com.au

GROUP ALLOTMENTS

DAY TOURS
Allotments will be released 21 days prior to the tour date if confirmation has not been received. Prepaid customer, names, weights, and dietary requirements must be supplied no later than 14 days prior and on tour sales customer details must be supplied a minimum of 48 hours prior to the tour date. If customer weights are not supplied at the time of booking, then the number of seats held for your allotment will be dependent on payload per aircraft, which in turn may result in reduced seat availability for your group. Our tour guide on the day, has the right to refuse a passenger to join the guided walk if they do not deem them fit and able to complete the selected walk. Please call our reservation staff to discuss fitness levels and walk difficulties if you have any concerns.
OVERNIGHT PACKAGES
See Group Booking Terms and Conditions.

FREE OF CHARGE (FOC) POLICY (AS A GUIDE AND AT THE DISCRETION OF THE COMPANY)

FLIGHTS & GROUND TOURING
For groups of 10 or more passengers, a maximum of one guide or tour escort can fly free of charge (FOC) if a spare seat is available on the day of travel and maximum payload threshold of the aircraft or tour bus is not exceeded. Additional lunch / beverage / accommodation costs may apply.
ACCOMMODATION
Tour group escort/guide at the discretion of BBSL management. Accommodation will be a Safari Tent with shared facilities, dinner, bed & breakfast.

PAYMENT CONDITIONS

To confirm your reservation, full payment must be made, unless you have an existing account with us. All existing accounts are strictly 14 days.

PAYMENT TERMS

Overdue accounts may attract an additional fee of 1.5% per month applied to the outstanding balance.

PAYMENT OPTIONS

  • Direct Debit

Booking Reference No.: XXXXXXX (7 digit number)

Kimberley Cultural Tours Pty Ltd (t/a Bungle Bungle Guided Tours)

Commonwealth Bank

BSB 066-530 ACC 1039 2034

  • Cheque

Only company cheques are accepted by Kimberley Cultural Tours P/L

  • Credit Card

We accept payment by Mastercard and Visa with no additional fees. Payments made by AMEX will attract a fee of 2% on all bookings.

***CYBER FRAUD RISK WARNING***
Please be aware that there is a significant risk posed by cyber fraud, specifically affecting email accounts and bank account details.
Please note that our bank account details will not change during the course of a transaction, and we will NOT notify you of any changes to our bank details via email.
Always independently confirm bank account details and transfer instructions with us in person or via a telephone call to a trusted and verified phone number.
In the event of any loss of funds which is not due to the negligence of Kimberley Cultural Tours Pty Ltd, we will not be liable for any loss or damages that may be suffered, and we shall be released from all claims, loss or liability incurred.