Terms and Conditions

TERMS & CONDITIONS

CANCELLATION POLICY

Day Scenic Flights / Tours:

Within 24 hours or less of departure: NON-REFUNDABLE

24 hours to 7 days prior to departure: 20% administration fee will be charged per booking

Overnight Tour Packages:

Within 7 days or less of departure: NON-REFUNDABLE

8 days to 14 days prior to departure: 50% of booking will be retained

15 days to 30 days prior to departure: 20% of booking will be retained

Cancellations must be advised in writing.

We strongly recommend that all customers take out travel insurance. In the event of a tour being cancelled by us, customers will be entitled to a full refund without penalty.

CHILD AGE / INFANT POLICY | Infants are classified as 0-2 years and may travel free of charge on their parent’s lap. Please note that only one infant may travel per aircraft. Children are classified as 3-12 years of age inclusive and must be accompanied by an adult.

PAYMENT CONDITIONS | To confirm your reservation, full payment must be made, unless you have an existing account with us. All existing accounts are strictly 14 days. Payment can be made via credit card, bank deposit or cash. AMEX cards will attract a 2% surcharge.

MINIMUM NUMBERS | A minimum of 2 passengers or the equivalent cost is required to confirm a tour booking, unless the tour is already confirmed to run. Please call our reservations team to check availability for one passenger. All overnight accommodation package rates are Twin Share, Single Supplement prices are available.

CHECK IN TIME | Passengers must be at the tour departure point 30 minutes prior to scheduled departure time.

PICK UP/ DROP OFF | Complimentary pick up/drop offs are available for Brochure Scenic Flights/Tours which depart Kununurra with Aviair. Pick up will be 45 minutes prior to flight departure and available from all Hotel, Motels and Caravan Parks within Kununurra Township. Please advise at the time of booking if you require a pick up or call Aviair office directly on (08) 9166 9300, no later than 3pm the day prior to departure.

COMMENTARY | All scenic flights and tours include personalised commentary by the pilot / tour guide. All tours and safety briefings are conducted in English.

SEAT WEIGHT LIMIT | The maximum seat weight limit on the Robinson R44 helicopter is 136kg. The maximum seat weight limit on the GA8 Airvan aeroplane is 132kg. Please check with Reservations which aircraft is running on the day of the tour.

GOVERNMENT CHARGES | Our prices are fully inclusive of all government, environmental and airport levies.

VALIDITY OF RATES | Prices quoted are subject to change and are in Australian dollars (AU$).

DISABLED PASSENGERS | Please advise the level of assistance required with a minimum of 48 hours prior to departure time. Staff are not permitted to lift any passengers.

PERSONAL ITEMS | All care is taken but no liability is accepted for damage to personal items.

CAMERAS – HELICOPTER FLIGHTS | Cameras and phones must have a lanyard / wrist strap. Tablets and iPads are not permitted on board.

SEASONALITY | The start and end of the scheduled season may vary due to weather conditions.

LUGGAGE RESTRICTIONS | We prefer soft luggage only and a maximum of 8kg per person.

FUEL SURCHARGE | In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement and will be additionally advised at the time of booking confirmation.

NATIONAL PARK FEES | National Park Fees are included in all Bungle Bungle Guided Tour packages.

Fly/Drive License Fees: $33.00 per Adult and $16.50 per Child

Park Camping Fees: $17.60 per Adult and $8.80 per Child

Self-driving Guests are required to pay Entry fees on arrival into the National Park at the Visitor Information Centre. Please see fee schedule on www.dpaw.wa.gov.au

GROUP ALLOTMENTS

Allotments will be released 14 days prior to the tour date if passenger details have not been supplied.

Prepaid and on tour sales customer details must be supplied a minimum of 48 hours prior to the tour date. If not supplied, the seats will be released for sale.

FREE OF CHARGE (FOC) POLICY (AS A GUIDE AND AT THE DISCRETION OF THE COMPANY)

Tour Escorts and Guides can travel free of charge (FOC) if a spare seat is available and maximum payload threshold of the aircraft or Bus is not exceeded. Additional lunch / beverage costs may apply.

PAYMENT CONDITIONS

To confirm your reservation, full payment must be made, unless you have an existing account with us. All existing accounts are strictly 14 days.

PAYMENT TERMS

Overdue accounts may attract an additional fee of 1.5% per month applied to the outstanding balance.

PAYMENT OPTIONS

  • Direct Debit

Booking Reference No.: XXXXXXX (7 digit number)

Kimberley Cultural Tours Pty Ltd (t/a Bungle Bungle Guided Tours)

Commonwealth Bank

BSB 066-530 ACC 1039 2034

  • Cheque

Only company cheques are accepted by Kimberley Cultural Tours P/L

  • Credit Card

All payments made by credit card will attract a fee as follows; AMEX 2%